Privacy and cookies
This is how we handleyour data
In this privacy and cookie statement you can read what I-Padel does with the data we receive from you via i-padel.nl, by phone, e-mail or post. In short: we collect only what is needed, we ask for consent where required, and you can always access, correct or delete your data.
- Only the data that is needed
- Consent before statistics and marketing cookies
- Access, correction and deletion on request
Who is responsible
I-Padel is responsible for your data
This statement was last updated on 2 October 2026. It applies to citizens and permanent residents of the European Economic Area and Switzerland, and to all data you share with us via our website, by phone, e-mail, post or a web form.
The data controller is I-Padel, Hoornse Hop 10, 8321 WX Urk, the Netherlands. You can reach us on +31 527 210 040, at info@i-padel.nl or via the contact form.
In everything we do with personal data, we comply with privacy legislation, including the GDPR. In practice this means:
- We state clearly for which purpose we process personal data; we do so in this statement.
- We limit our collection to the data needed for a legitimate purpose.
- We first ask for your explicit consent where consent is required for a processing operation.
- We take appropriate security measures and require the same from parties that process data on our behalf.
- We respect your right to access, correct or delete your data on request.
Which data and why
Five purposes, and what we keep for each
We process personal data only for purposes that belong to running our business. If you fill in the contact form or the price indication, that falls under the first purpose.
| Purpose | Data | Legal basis | Retention |
|---|---|---|---|
| Contact by phone, post, e-mail or web form | First and last name, e-mail address, phone number, address | Performing or preparing a contract with you | Until the service has been completed |
| Service on products and services you want to buy or have bought | The same data as for contact, plus financial information (such as a bank account or credit card number) and commercial information about what you have bought, obtained or are considering | Performance of the contract | Until the service has been completed |
| Complying with legal obligations | The same data as for service | A legal or regulatory obligation | 7 years after the service has ended |
| Statistics to improve the website | IP address and information about your internet activity, such as pages visited and how you use the site | Your consent, via the cookie notice | Anonymised, for a maximum of 14 months (the retention period of Google Analytics and Microsoft Clarity) |
| Deliveries | First and last name, e-mail address, phone number, delivery address | Performance of the contract | Until the service has been completed |
What we agree about delivery and payment is set out in our delivery terms and general terms and conditions.
Cookies
Which cookies we place and why
Our site uses cookies and similar techniques, such as scripts and web beacons; for convenience we call them all cookies here. Third parties we engage also place cookies.
A cookie is a small file that is sent along with the pages of the site and stored by your browser on your computer or phone. On a later visit that information can be sent back to our servers or those of a third party. A script is a piece of program code that makes the site work and interactive; a web beacon or pixel is an invisible piece of text or image used to map traffic on the site.
Functional cookies
These make sure that parts of the site work properly and that your preferences are remembered, such as your language choice and your cookie settings. We do not need your consent for these. We keep your cookie preferences for 365 days.
Statistics cookies
With statistics cookies we see how the site is used, so we can improve it. For this we use Google Analytics and Microsoft Clarity (heat maps and session recordings) and, for videos, Vimeo. We ask for your consent first. The data is processed anonymously and kept for a maximum of 14 months; a Vimeo cookie can remain for up to 2 years.
Advertising cookies
With advertising cookies we gain insight into the results of our campaigns via Google Ads and Google AdSense. As a visitor you are linked to a unique ID, but these cookies do not profile your behaviour and interests to show you personalised ads. Google Ads advertising cookies remain for a maximum of 90 days.
Marketing and tracking cookies
These are cookies or other forms of local storage used to build user profiles in order to show advertisements or to follow you across multiple sites. Because these are tracking cookies, we always ask for your consent first. Microsoft Clarity, for example, uses a unique user ID that is kept for 1 year.
Giving, changing and withdrawing consent
On your first visit we show a cookie notice with an explanation. As soon as you save your preferences, you give consent for the categories you have ticked. You can change that choice at any time via the cookie settings at the bottom of the site. You can also delete cookies automatically or manually in your browser, refuse certain cookies or receive a notification whenever a cookie is placed; your browser’s Help function explains how. Please note: without cookies the site may not work optimally, and deleted cookies are placed again on a later visit once you give your consent.
Sharing and security
Who we share data with and how we protect it
- Sharing with other partiesOnly with processors that work on our behalf and with third parties for which you have given consent. We also disclose data when the law, a court order or a law enforcement agency obliges us to, as far as the law allows, or when it is needed for an investigation into public safety. If I-Padel is taken over or sold, or becomes involved in a merger, your data may pass to our advisers, potential buyers and the new owners.
- SecurityWe take appropriate measures against misuse of and unauthorised access to your data: only the people who need it can access it, access is shielded and we check our security regularly.
- Third-party websitesThis statement does not apply to third-party websites we link to. We cannot guarantee that those sites handle your personal data reliably and securely, so read their privacy statement before using them.
Your rights
Access, correct, delete or object
Do you want to know which personal data we hold about you, or have it changed? Then contact us. You have the following rights:
- Information: you may know why we need your data, what happens to it and how long we keep it.
- Access: you can submit a request to see the data we process about you.
- Rectification and completion: you can have your data completed, corrected, deleted or blocked whenever you want.
- Withdrawal of consent: if you have given us consent, you may withdraw it and have your data deleted.
- Data portability: you can request all your data from us and have it transferred in full to another data controller.
- Objection: you can object to the processing of your data. We will comply, unless there are legitimate grounds to continue processing.
When making a request, always state clearly who you are, so we can be sure we do not change or delete the wrong person’s data.
Filing a complaint
Not happy with how we handle your data, or with how we deal with a complaint about it? Let us know. You also have the right to file a complaint with the supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Changes to this statement
We reserve the right to change this statement. Check it regularly; where possible we will also actively inform you of changes.
Frequently asked questions
Questions about your data and cookies
Is your question not listed? Call us or get in touch.
How long does I-Padel keep my data?
For as long as the service is running. Data we are legally required to keep, we retain for another 7 years after that. Visitor statistics for the site are anonymised and disappear after 14 months at most.
Do you place cookies without my consent?
Only functional cookies, such as your language choice and your cookie settings. We place statistics, advertising and tracking cookies only after you have agreed to them in the cookie notice.
How do I request access to my data?
Call, e-mail or use the contact form and state clearly who you are. We will then tell you which data we hold about you, and you can have it changed, transferred or deleted.
Where can I go with a complaint?
With us first; we want to hear it. If we cannot resolve it together, you can file a complaint with the Autoriteit Persoonsgegevens, the Dutch supervisory authority.